Everything you need to know about how Spider Rep works, connects to Shopify, and fits your wholesale business. Can’t find your answer?
Spider Rep is a Shopify-integrated wholesale Application built for distributors and B2B sellers. It brings order management, customer analytics, automated discounting, retention tracking, and location intelligence into one platform, connected directly to your Shopify store in real time.
Spider Rep is built for wholesale distributors, B2B brands selling direct, and multi-location sales teams who sell through Shopify and need more structured order, pricing, and customer management than Shopify's native tools offer.
Yes. Spider Rep connects to an active Shopify store with appropriate API access - it's built as a companion platform to Shopify, not a standalone storefront.
Spider Rep connects to your Shopify store using secure API credentials - the platform reads your store configuration automatically, so there's no custom setup or development work required to get started.
Spider Rep uses real-time bidirectional sync powered by Shopify webhooks. Order creation, payment changes, fulfillment updates, and customer modifications are captured instantly - no manual refresh or polling required.
Yes. Orders created in Spider Rep automatically generate as draft orders in Shopify, and convert to live orders once payment is confirmed.
Yes. Spider Rep can pull your full customer database, product catalog, collections, and order history from Shopify, making it instantly available inside the platform.
Yes. Spider Rep is designed to work alongside Shopify admin, not replace it - most day-to-day order and customer management can happen entirely inside Spider Rep, with everything reflected back in Shopify automatically.
No - orders marked as paid are locked entirely, in line with Shopify's financial security policy. Unpaid orders can be edited, including basic details, notes, and shipping/billing address, though line items and discounts cannot be modified once a draft is unpaid but locked for other reasons.
Discounts are configured once in the Discounts module - by customer tag, product, or order value - and then applied automatically during order creation. Eligible discounts surface directly in the order, with an "Apply All Eligible Discounts" option available.
Five types: Tag-Based Discounts, Buy X Get Y, Product-Specific Discounts, First Order Discounts, and Bulk Discounts. Each can be created, edited, and saved as Draft or Published.
Yes. Product and bulk discounts can be imported directly via CSV from the Discounts dashboard - useful for onboarding large catalogs or updating pricing across many SKUs at once.
Standard, Pickup, and Custom shipping - matching Shopify's native shipping model, with the selected option visible as a tag in the order's Payment Summary.
Yes. Spider Rep supports multiple billing and shipping addresses per customer, with a built-in search bar to quickly find the right address when building an order.
Retention Analytics tracks product performance and repeat purchase behavior across 3, 7, 15, and 30-day windows, with drill-down views showing total units sold, unique customers, repeat customer count, and retention rate per product.
Yes. Retention can be filtered by product collection with a custom date range, helping identify seasonal trends and collection-level repeat purchase behavior.
Three: Super Admin, Admin, and Sales Representative - each with configurable, module-by-module permissions covering View, Create, Edit, and Delete access.
Yes. Permissions are granular and configured per module by the Super Admin (or Admin, for Sales Rep roles) - so team members only access what's explicitly enabled for their role.
Super Admins can reset passwords for any user. Admins can also reset user passwords when granted that specific permission.
Yes. Spider Rep is independently verified with A+ ratings for Security Headers (Snyk), SSL/TLS (Qualys SSL Labs), and HTTP Observatory (Mozilla). The platform also undergoes regular full-system security audits and uses single-store data isolation.
No. Spider Rep is built on strict single-store data isolation - your data is never pooled or shared with other accounts.
All communications between Spider Rep and Shopify are encrypted using SSL/TLS.
[Placeholder - confirm pricing model before publishing: per-store, per-user, or flat-tier plans. See Pricing page.]
[Placeholder - confirm trial policy]
Yes, plans can be upgraded or downgraded as your business grows, with changes taking effect at your next billing cycle.
Spider Rep includes a built-in, in-app support system - submit questions, report issues, or request features directly from inside the platform, without switching to email or external tools.
Every update is tracked on our Changelog, including new features, improvements, and fixes by version.
Our team is happy to walk you through Spider Rep in detail – book a demo or reach out directly.
